DomainClub.com Privacy Policy

DomainClub.com's Privacy Policy

DomainClub.com cares about your privacy!

 

DomainClub.com knows you care how information about yourself is used and shared. This Privacy Policy discloses the privacy practices for DomainClub.com (the “Site”) and how it treats the information that DomainClub.com collects and receives, including information related to your past use of DomainClub.com products and services. We hope you take some time to read through this policy. If you have any further questions about how we collect, store and process your personal information, please reach out to us.

 

In order to provide some services such as but not limited to domain registrations, it is necessary for the Site to process some of your personal information. If you don't want us to collect or process your personal information in the ways described in this policy, you must not use the Site. By accepting this policy and creating an account with the Site, you are confirming that you have read and understand this policy, including how and why we use your information. Please be aware that while we impose certain use restrictions in our Terms of Service, we are not and cannot be responsible for any third party's(ies') use of information you share with DomainClub.com. This Policy applies to any information you provide to us, including through this website, and communications by email.

Effective Date: May 25, 2018

This Policy may change over time, as we are constantly striving to provide you the best possible experience on our site, and also completely safeguard your information in our system. Please be sure to check back over time to see any changes we make to the policy.

Your options for contacting us

The easiest and quickest way to contact us is by using our online SUPPORT PAGE
If you wish to contact us by post, please write to:

 

DomainClub.com
Attn: Data Protection Officer
6919 W. Broward Blvd.
Suite 270
Plantation, Florida 33317
United States of America

 

1. What information do we collect?

We only collect and store data about you that we feel is absolutely necessary. Here are the reasons why we collect that data, and how we use it:

 

    Contact Information:
  • When you create an account, you supply some details that are necessary to uniquely identify yourself and allow you to access the Site in future sessions. This includes data like your email address, username, and password.
  • We are required by the Internet Corporation for Assigned Names and Numbers ("ICANN"), the organization which assumes responsibility for domain name allocation, to collect certain information about you during the domain name registration process. This information includes your full name and/or company name, mailing address, phone number, and email address. You also have the option of supplying your fax number.
    ICANN’s Terms of Service can be viewed HERE
    ICANN’s Privacy Policy can be viewed HERE
  • In providing personal information about other individuals (such as someone in whose name you are registering or the domain name's technical or billing contacts), you represent that you have notified them of the purposes for which the information will be used, the recipients of the information, and how they can access and correct the information, and that you have obtained their consent. Once the domain name has been registered, your registration agreement requires you to correct and update this data promptly.
  • If you contact our customer service team, either by our contact form, email, live chat or phone, a record is kept of your interaction in order to better service your account.
  • If you choose to purchase any service which DomainClub.com offers, you will need to provide us or one of our payment service providers with payment data such as your debit/credit card number or other financial data. Sensitive payment data such as this is not stored by us indefinitely, but rather kept with our payment partners, who are fully certified to securely store this information for possible future purchases and rebills.
    Automatic Information:
  • We employ the use of technology like cookies, web beacons and pixels in order recognize you and the devices you use to access the Site. We do this for several reasons, including authentication on future visits and keeping track of your preferences and settings. Depending on your web browser and other software you have installed, you may be able to better control how we use these technologies.
  • “Do Not Track” (or “DNT”) is a feature on certain web browsers that you may use to access the Site, whereby users can activate this setting to tell responding websites they do not wish to be tracked. Not all browsers offer this “DNT” option, and not all of these signals are currently uniform, so the Site does not yet respond to these signals.
2. Does DomainClub.com share the information it receives?

Yes, we do share information; but only as previously mentioned above and described below. Otherwise we will not provide your personal information without your consent.

 

  • WHOIS: We are required by ICANN to collect information about you during the domain name registration process. This information is then required by ICANN to be made available to the public via an interactive web page and a "port 43" WHOIS service. Please note that we are not able to control how members of the public use the WHOIS information.
  • Partners: We are resellers of the following services offered by LogicBoxes:

    - Hosting Packages;

    - Email Packages;

    - SSL Certificates;

  • If you purchase a hosting package, email package, or SSL certificate through the Site, we will provide information about you such as full name and/or company name, mailing address, phone number, and email address to LogicBoxes in order for you to use that service. You can view LogicBoxes’ Privacy Policy HERE.
  • Registries: DomainClub.com is an accredited registrar and provides domain registrations for the following extensions:

    - .com

    - .net

    - .org

    - .info

    - .co.uk

    - .co.za

    - .es

    - .io

    - .pl

  • When you register a domain for one of those extensions, each registry requires information about you during the domain registration process. We will provide information about you such as: full name and/or company name, mailing address, phone number, and email address to the corresponding registry for the extension you are registering a domain under in order to register the domain. Without supplying this information, the domain registration is not allowed.
  • Details about each registry can be found below:

     

    Verisign

     

    - Extensions operated: .com and .net

    - Privacy Policy

     

    Public Interest Registry

     

    - Extensions operated: .org

    - Privacy Policy

     

    Afilias

     

    - Extensions operated: .info

    - Privacy Policy

     

    Nominet

     

    - Extensions operated: .co.uk

    - Privacy Policy

     

     

    ZA Central Registry

     

    - Extensions operated: .co.za

    - Privacy Policy

     

    Red.es

     

    - Extensions operated: .es

    - Contact red.es for information about their Privacy Policy HERE

     

    Internet Computer Bureau

     

    - Extensions operated: .io

    - Privacy Policy

     

    NASK

     

    - Extensions operated: .pl

    - Privacy Policy

     

  • If we are ever involved in a merger or sale, control of your data may transfer to a new company. This will be fully disclosed to you in advance should this situation occur.
  • We reserve the right to share any and all account information with law enforcement or agencies authorized by applicable governmental authorities either in response to their written request or at our own election should we believe, in our sole discretion, that you or your account may be involved with illegal activity, or if we believe, in our sole discretion, that such disclosure is necessary to protect the rights or property of the Site, our users, and/or one or more third parties.
  • Sometimes, it may become necessary to share data if that disclosure could mitigate our liability in a lawsuit, either filed or threatened. This could also happen if we need to protect the legal rights of either ourselves or of our users, or to investigate or take action regarding perceived illegal activity or fraud.
3. Will DomainClub.com contact me?
  • Electronic Mail: From time to time, the Site may use your personal information to contact you by electronic mail concerning our services. These communications are intended to inform you of important information regarding your account. If you do not want to receive email from us, please click the "unsubscribe" link which is included at the bottom of any email you receive from DomainClub.com or update your settings in your account.

    However, in order to fulfill our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    For more information on our expired domain policy and email notifications we send about expiring domains in your account, please visit HERE.
4. How secure is information about me?
  • Protecting the data that you entrust to us is extremely important, and we are constantly striving to ensure that it is safeguarded from harm at all times. However, like at any technology company, there is always risk of unauthorized access or destruction of this data. We employ both security experts and automated protocols that are constantly analyzing our systems for any signs of intrusion or attack, and have processes in place in case of any unauthorized access, including those mandated by certain jurisdictions (such as the EU in the case of the GDPR). At our discretion, we may suspend usage of the Site pending investigation into a suspected breach. We also encourage you to reach out to our customer care team immediately if you feel that you or any other account on the Site has been compromised.
5. Your rights regarding your data

The data that we collect, store and process with regards to your account you is your own, and as such you have associated rights regarding that data as detailed below.

 

  • You have the right to download an export of all the information we are currently storing in relation to your account. This is available from the Settings area of the Site.
  • You typically have the right to fully delete your information from the Site and its database permanently, barring a few extenuating conditions. For more information on this, please see Section 6 below.
  • In some countries and jurisdictions, including the EU, you have the right to lodge an official complaint with an applicable data protection authority. Please consult the data protection rules of your country of residence for more information about the availability of this option.
6. Retention and Deletion of your data

For your convenience, we retain your personal information until such time as you advise us to discontinue doing so. This data will also be retained to service your account. Our data retention policy may be amended from time to time.

 

If you wish to completely remove all of your data on the Site, that option is available by utilizing our SUPPORT PAGE to advise our customer care team of your request. Please be advised that in some instances, such as compliance with applicable laws, compliance in regards to the Site’s contract with ICANN or other registries, or in order to police fraud on our site more effectively, we may not be able to completely comply with your request. We will advise you upon your request if this is the case, and let you know the reason we cannot fully comply, as well as which data points we will need to retain. Please also note that while data may be fully and permanently erased from production (live) servers quickly, you should allow up to 30 days for data stored on backup servers to be fully deleted.

 

7. Other conditions of use, Notices, and Revisions
  • Children - You must be at least eighteen (18) years old to register online or purchase our goods or services. DomainClub.com does not knowingly collect information from children under the age of 18.
  • If you choose to use the Site, your visit and any dispute over privacy is subject to this Policy. If you have any concern about privacy at the Site, please send us a thorough description through our SUPPORT PAGE. Our business changes constantly. This Policy may change also, and use of information that we gather now is subject to the Policy in effect at the time of use. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our site frequently to see recent changes.